What to do if your Car Insurance Crash Repairs aren’t Good Enough

Being involved in an accident and having to organise repairs to your car as a result can be stressful. No matter who you chose to carry out accident repairs to your vehicle, you naturally expect those repairs to be completed to a high standard. But what happens if your car has gone in for crash repairs and they’ve not been carried out to the standard you’d expect?

Your Legal Position

As crash repair specialists in Chesterfield and Rotherham, we know that it’s not uncommon for customers to be unhappy with the crash repair work that has been undertaken by other crash repairers. It’s also not uncommon for us to correct that work and bring it up to the required standard. From a legal position, you have the right to ask for your vehicle to be put back in the same condition that it was in before the accident took place. If you’re in the unfortunate position that you’re not happy with your crash repairs, there are steps to you can take.

Go Back to Your Insurance Company

In the event that you are not satisfied with the standard to which your car has been repaired by your insurer’s choice of crash repairer, you should give the insurer and the accident repair firm themselves a reasonable chance to fix it to the standard of quality that you expect. If either refuse, it is possible to get the repairs done with your preferred choice of crash repairer, and then take the other driver to the small claims court. Mostly though, when insurers realise you are serious and have every intention of doing so, they will pay up.

It’s uncommon, but not unheard of, for further damage to have been done to vehicle during the repair process. Again, remember the law. You are well within your rights to demand your vehicle is returned to the same condition that it was in before the accident took place.

Quality Crash Repairers in Chesterfield and Rotherham

If you’re unhappy about how your insurer has dealt with repairing a vehicle after an accident, we can help. As crash repair specialists in Chesterfield and Rotherham, we’ve come across, and fixed, our fair share of poor accident repair work.

As a family run, independent crash repair facility with repair centres in both Chesterfield and Rotherham, CRS (Cosmetic Repair Solutions) Ltd has plenty of experience correcting work that just isn’t up to scratch. We’re specialists in vehicle preparation and refurbishment including paintless dent removal, and using factory approved techniques and materials to ensure your vehicles warranty is not affected upon accident repair. We’ll even provide you with a written guarantee on completion of the repair which states that all repairs comply to manufacturer standards.

For more info on the accident repair services we offer, as well as general maintenance of your vehicle including alloy wheel refurbishment, car body repairs, and windscreen replacement, contact CRS on info@cosmeticrepair.co.uk