Accident Assistance

Being involved in an accident can be a stressful time. By using us you will have immediate help at hand.

We will liaise with all parties involved, the responsible party and of course the repairer giving you total peace of mind when you need it most.


  • Similar replacement vehicle, even specialist vehicles such as transit vans, high performance cars, taxis
  • Inspection of your own vehicle
  • Repair Authorisation or Total Loss settlement following inspection
  • Personal injury assistance
  • Recovery of Loss of Earnings
  • Recovery of Personal Belongings


  • All costs are recovered from the responsible parties insurance
  • Your no claims bonus will not be effected
  • No policy excess to pay
  • Progress updates by SMS or email
  • UK based call centre
  • 24 hour helpline

0343 504 4259

Click below to download our handy glovebox leaflet

What to do if you are in an accident that was YOUR FAULT?

In the event of an accident which you are at fault and a claim has to be made, we can assist you every step of the way; from the start of the claim to the final completion of repairs.

  • We contribute £50.00 towards your excess
  • We will keep the insurance company informed at every stage
  • Audatex estimating system – Approved estimating system for all leading insurance companies
  • A replacement vehicle is provided. Specialist vehicles can be sourced
  • All paperwork handled by us free of charge
  • Progress updates can be provided as we monitor each stage of the repair and claim process
  • All work is guaranteed
  • Manufacturer approved for body repairs
  • Meets all insurance criteria

Know your rights

If you are unfortunate enough to be involved in an accident it is your legal right to have your car repaired anywhere of your choice.

Following an accident it is YOUR CHOICE where you have your vehicle repaired. All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, you do not need to use your insurance company’s favoured establishment and you do not need two estimates.

Your insurance company may try to get the repairs to your vehicle done at the lowest possible price without considering the quality of the repair as much as you would. Their ‘recommended repairer’ may not have manufacturer approval or hold a BSI Kitemark approval like we do at Cosmetic Repair Solutions.

The BSI Kitemark guarantees a high standard of repair to your vehicle.

Cosmetic Repair are BSI Kitemark 620850 Certified

After a collision my car was left with a large dent needing a new panel, spray job and light fitting. Cosmetic Repair Solutions took away a lot of stress, they turned the job around quickly and made the car look as good as new. The premises are easy to get to and the staff really helpful.

Absolute first class service. Managed to sort and fit 2 new tyres that were needed urgently to keep my car on the road and my business running! Absolute brilliant work!”

Highly recommended. I was told about Cosmetic Repair Solutions by a close friend who has worked in the car trade in Chesterfield for many years. Needing a very speedy repair before returning  leased vehicle later the same day, I couldn’t have been more delighted with the quality and speed of the job they did. A deep, 20cm-long scuff was dealt with so it was undetectable and I was on my way in minutes. Great work guys and excellent value!

I will definitely be using CRS again in the future. I noticed a lot of scratches on my car door. I took it to CRS this morning and nothing was too much trouble. Friendly staff and they sorted my car straight away. Thank you CRS, I will be back in the future, and recommending you to friends and family