Common Car Insurance Complaints after Crash Repairs

Here at CRS, we are regularly approached by customers who are unhappy with the crash repair work that has been undertaken by other accident repairer shops. In many cases, the insurer has dictated which repairer they use. Although this may allow your insurer to minimise pay-outs as they’ll have arrangements with such companies which have driven down their hourly rates, it doesn’t necessarily mean that they’re always up to scratch. From our experience, here are the most common complaints that come with car insurance recommended crash repairers, and how they can be addressed.

Quality of Crash Repairs

Typically, many complaints come from the fact that the quality of the crash repair just isn’t good enough. Luckily, the law is clear on this, and on your side.  If you are the victim of a road traffic accident, you have the right to ask to be put back in the same position that you were in before the accident took place. Generally speaking, if your policy says the insurer will arrange the repair, then they should be responsible for the quality of the work.

Delays to Accident Repairs

Another common complaint is delays to accident repairs. Unfortunately, this is often part and parcel of the sheer number of vehicles that an insurance approved crash repairer may be dealing with at any one time. It’s frustrating, yes, and pushing for a courtesy car is perfectly reasonable in order to avoid disruption to your daily life.

Further Damage

It’s uncommon, but not unheard of, for further damage to have been done to vehicle during the repair process. Again, remember the law. You are well within your rights to demand your vehicle is returned to the same condition that it was in before the accident took place.

Quality Crash Repairers in Chesterfield and Rotherham

If you’re unhappy about how your insurer has dealt with repairing a vehicle after an accident, we can help. As crash repair specialists in Chesterfield and Rotherham, we’ve come across, and fixed, our fair share of poor accident repair work.

As a family run, independent crash repair facility with repair centres in both Chesterfield and Rotherham, CRS (Cosmetic Repair Solutions) Ltd has plenty of experience correcting work that just isn’t up to scratch. We’re specialists in vehicle preparation and refurbishment including paintless dent removal, and using factory approved techniques and materials to ensure your vehicles warranty is not affected upon accident repair. We’ll even provide you with a written guarantee on completion of the repair which states that all repairs comply to manufacturer standards.

For more info on the accident repair services we offer, as well as general maintenance of your vehicle including alloy wheel refurbishment, car body repairs, and windscreen replacement, contact CRS on info@cosmeticrepair.co.uk