What to do When Accident Repair isn’t up to Scratch

As crash repair specialists in Chesterfield and Rotherham, we’ve come across, and fixed, our fair share of poor accident repair work. It’s not uncommon for customers to be unhappy with the crash repair work that has been undertaken by other crash repairers, and we’ve certainly seen a rise in consumers who have been given back vehicles that have not been repaired to a high enough standard following an accident. If you’re in the unfortunate position that you’re not happy with your accident repair work, there are steps to you can take.

What Does the Law Say?

The law is very straightforward and clear on this - If you are the victim of a road traffic accident, you have the right to ask to be put back in the same position that you were in before the accident took place. Of course, insurers are often adamant that you use their officially appointed repairer. This is simply because it allows them to minimise pay-outs. Insurers regularly come to arrangements with such companies, and as a result have driven down their hourly rates. In the first instance, if you’re not happy with your insurer’s choice of crash repairer, you can always try to negotiate with the insurer to allow you to use your trusted garage. Although it is not guaranteed, it’s always worth pushing for this if you happen to feel strongly about their choice of repairer.

What if I’m Not Happy with my Accident Repair Work?

If you are not satisfied with the standard to which your car has been repaired by your insurer’s choice of crash repairer, you should give the insurer and the accident repair firm themselves a reasonable chance to fix it to the standard of quality that you expect. If either refuse, it is possible to get the repairs done with your preferred choice of crash repairer, and then take the other driver to the small claims court. Mostly though, when insurers realise you are serious and have every intention of doing so, they will pay up.

Accident Repair Chesterfield and Rotherham

As a family run, independent crash repair facility with repair centres in both Chesterfield and Rotherham, CRS (Cosmetic Repair Solutions) Ltd has plenty of experience correcting work that just isn’t up to scratch. We’re specialists in vehicle preparation and refurbishment including paintless dent removal, and using factory approved techniques and materials to ensure your vehicles warranty is not affected upon accident repair. We’ll even provide you with a written guarantee on completion of the repair which states that all repairs comply to manufacturer standards. For more info on the accident repair services we offer, as well as general maintenance of your vehicle including alloy wheel refurbishment, car body repairs, and windscreen replacement, contact CRS on info@cosmeticrepair.co.uk